Professional Services
The focus of Ignite's Professional Services offerings is to educate, train, and develop the client into an independent user of the Ignite Content Delivery Solution. Ignite begins each project by working with the client and project management team to create a detailed project plan that will help specify each process that must be completed in each phase of the deployment. Best practices of the Ignite software are distributed as a welcome kit to ensure clients are educated early on about the rich feature set of the Ignite solution.
Ignite provides comprehensive professional services in the following areas:
Installation - Requirement gathering sessions are performed to gather details that are necessary for a successful installation. Ignite Professional Services works with the client to gather requirements that will serve as input into the configuration of a customized database and installation package. Other sessions include gathering requirements pertaining to a customer's network to ensure the Ignite implementation is optimal, creating a process to ensure accurate registration of the application, and defining customer specific data attributes for targeting and reporting.
Implementation and Deployment - Prior to deployment, our Professional Services team will review and implement best practices guidelines with you to ensure a greater level of success while you roll out Ignite's Content Delivery Solution and begin using it within your organization. Content needs are identified and scheduled along with content package testing prior to deployment to maximize the effectiveness of the system.
Customization - Professional Services walks through many points of customization for the Ignite solution, such as branding the application to the customer's specification, creating a custom installation package to fit the customer's environment, defining administrator groups and facilitating the creation of customized workflows to distribute content, and supplying a series of templates for the customer to automate administrative duties.
Training - A detailed training program is put in place to get client administrators up to speed on all the features of the web-based Delivery Platform.
Ongoing Assessment - In concert with an early stage review that all reporting, content, and communications requirements are being met, a full assessment is conducted that helps define the content delivery schedule as well as opportunities to leverage the Ignite Content Delivery Solution for other enterprise needs.
